Why Certain Products are Returned to the Manufacturers?

At the time when you are buying products online, someone somewhere is filling the form for product return. With the advent of e-commerce and online shopping portals, buying any product has become very easy, and thanks to the liberal return policy that has made returning of any product an effortless process.

Daily, millions of products are returned by buyers. Every single return has his or her valid reason for the product return. These are the same people who had placed the order which is now roaming in the tube of product return cycle.

But, have we ever thought that why certain products are returned to the manufacturers and what happens to the item that you have returned. Where it goes? Do its life is over or it will go back on the shelf for sale? There are many questions that need a clear answer.

The most prime reason for product returns is the product itself. When you, as a seller, don’t deliver the requisite product that your customer has ordered there are high chances of returns. In the majority of cases, customers don’t get what they have ordered. Compatibility and quality issue is the foremost explanation by the customer to justify returns.

This plethora of returned products includes various types of products- used/unused, damaged, open-box and previously leased products. A part of returns comes under warranty products while returns due to damaged box conclude a hefty share.

But where does this heap of returns go. Many of us have no idea about this phase of product life cycle which defines itself as reverse logistics, where GreenDust come into action. We process the products, returned by customers, back into their distribution channels followed by the operations and processes of refurbishing, re-manufacturing and recycling them to like new working condition, and finally, after 50-point quality checking,  liquidating them again to the end users with some alluring discounted offers.

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E-Waste = Problem or The Option

Year by year and technology by technology, the gulf of e-waste is continuously stretching its shores. The heap is going high beyond our imagination. But it’s by the rule that the coming obsoletes the old and future is the tomorrow’s present, means the latest technology will go outdated for the nascent. And this process of new-old-new has become very fast, in fact the manufacturing of future is in process while present is taking birth.

But the one thing to be noticed here is the Old! If New is ready on every gate to hold place of the Old then where the Old will go. What will be its future? Who will take care of it, or is it just thrown as waste?

Most of us pile and dump old electronics as garbage and never use them again. But do we even know that this growing garbage of unused electronics constitutes the heap of e-waste, which turns back as a major threat to us and our environment. Frankly, we can say that electronic garbage, e-waste or electronic scrap is one of the fastest growing problems in the world and many environmentalists are eagerly concerned for the increasing e-waste space.

E-waste or e-scrap counts unused gadgets, TV, computers, refrigerators, washing machine, equipments and other electronic devices. The matter of grave concern is not the machines but their improper disposal which causes huge danger to our health and environment, as the release of toxic chemicals like lead, cadmium, dioxins from burnt plastics/PVC, mercury, etc. can make serious health problems. On a data, approx 90% country’s electronic scrap is being disposed or re-cycled unofficially.

Worldwide, more than 50mn metric ton of e-waste is disposed every year. However, only 2% of total waste is electronic, but it stands at about 70% of total toxic waste. But what to do, every year the graph of e-waste is growing high due to the more and more electronic disposal in avidity of the latest technology creating a complex problem.

But GreenDust thinks a step ahead of all these problems, and not only finding solution for e-waste but also developing it as an option. Yup, you read it right. GreenDust is pioneer in the field of refurbishing and e-waste management. It manages e-waste, repairs or refurbish and then re-sells the products in a fully authenticated process, seeding the foundation for greener and cleaner tomorrow.

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Celebrate World Environment Day with GreenDust

Buying a refurbished product is not just saving money, but also a very smart choice and investment. Refurbished products may be unused as the customer returns products that are essentially ‘new’ items, or they may be defective products that were returned under warranty. These products can then be resold after repairing the defects and ensuring proper function. The main difference between "refurbished" and "used" products is that refurbished products have been thoroughly tested and verified to function properly, and are thus free of defects, while "used" products may or may not be defective.

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